What is the difference between my bonus balance and my cash balance?

When you check your balance breakdown in the ‘Cashier’ section of your account overview, you will see that your total balance is made up of your ‘real’ cash balance and your ‘bonus’ or ‘promotional’ balance:


Your Cash Balance is the total amount of money you have deposited into your account, as well as any winnings you’ve made while playing with this money. You can withdraw money from your Cash Balance at any time.

Your Casino Promotional Balance is the total amount of Golden Chips you have accepted. You can play with your Golden Chips in our Live Casino.
The terms of the particular bonus deal will explain in which games they are valid. Any winnings gained from wagering Golden Chips will be automatically added to your Cash Balance.

To learn more about Golden Chips, you can check out this article.

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