Once you request a withdrawal, the transaction goes through approval. Usually, this will only take around 30 minutes. During this time, you can see the transaction under ‘Pending Withdrawals’ in the ‘Withdrawals’ menu in your account overview on our website. In some rare cases, approval of withdrawal requests might take up to 24 hours.
As soon as the transaction is approved, you will be notified via email. From this point onward, it can take up to another 24 hours for the transaction to be fully processed and the money to be added to your registered bank or e-wallet account. This may depend on your chosen payment method and your bank’s processing time.
The total time from the moment you request a withdrawal to the moment the money is transferred to your bank or e-wallet account can take up to 48 hours. Please keep in mind that this is merely a maximum estimate; in most cases your transaction will be completed much faster.