Under normal circumstances, you will always be able to withdraw as much as you want from your account balance. However, in some rare cases you might receive a message asking you to provide us with certain documents before your withdrawal can be approved.
Should this happen, please be assured that your winnings are still available to you. When we ask for documents, it usually means we still need to verify certain personal details before we can approve any transactions. We verify player accounts not only because of legislative reasons, but also to protect your identity and account balance from possible fraud.
If you have been asked to provide certain documents, we kindly ask you to follow the instructions in the message or in the email you received. Should you have any questions, you can always contact Customer Service for assistance.