In some cases, our customer support may require a screenshot of your screen to help you solve a problem. To capture what’s on your screen at any given time, you can use a combination of keys on your keyboard when you’re on a desktop or laptop computer. When you’re on a mobile device, there’s usually a specific button that lets you capture your screen.
Here are some more specific instructions:
You can make a screenshot by holding the Windows key and the Shift key at the same time and pressing the ‘S’ key. A thumbnail of the picture will then appear that you can click on to save the image.
After making a screenshot, you can send it to us in an email or by using the live chat on our website.
You can check out this article to learn where you can find the live chat function on our website.