Why isn’t my promotional code working?

When you enter a promotional code, you should instantly claim its bonus offer. In case this does not happen, there could be several reasons as to why your code is not working.

The most common reasons are:

Your promotional code is outdated

Some promotional codes have a limited time in which they can be claimed. Once this time has passed, the code becomes void and cannot be used to claim bonuses.

Your promo code has already been claimed
When this happens, it might be possible you shared your code with another person, or that someone copied your code without permission.
The promotional code is broken or contains an error
Please make sure you entered the code correctly.

If you suspect the code might be broken, please contact our Service Desk so that we can look into the matter.

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