Why have I been charged for a declined debit or credit card deposit?

In some rare cases, it can happen that a credit or debit card deposit is declined, but your card’s account will still get charged for the transaction. This usually means that the payment was accepted after all, and you got a false error message.

If this happens, please check your Holland Casino Online account’s transaction history to see if the payment has been added to your balance. If this isn’t the case, your payment will be refunded within 24 hours of the initial transaction.

Did you not get refunded within 24 hours? Please contact our Servicedesk so that we can investigate the issue.

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