I want to update my first name or surname

In case you want to change the name registered to your account, we kindly ask you to contact our Service desk. Because your name is an important part of your account’s identity, changing it might require an extra verification step. That’s why our customer service staff may ask you to provide an identification document such as your passport, driver’s license or ID card that shows your new name and other supporting documents.

After verification by our staff, you will be notified via email when your name change request has been approved.

Did you make a mistake while entering your personal details during registration? You can read this article  to learn what to do in such a case.

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